Frequently asked questions
FAQ
OzGirl ?
OzGirl ?
Hey OzGirlies out there..!! we are proud to welcome you to the haven of Fashion, where we bring together Global Trends to our Australian Women.
Our Mission
Shopping International brands was a thing of the past. At OzGirl Australia, our mission is to empower women to embrace their unique sense of style and express themselves confidently through fashion. We believe that every woman deserves to feel beautiful, empowered, and inspired, and we strive to create a shopping experience that reflects these values.
Thank you for choosing OzGirl Australia for your fashion needs. We look forward to helping you discover your signature style! OzGirl Fashion Australia support@ozgirl.com.au
Do you ship to US, UK & Europe ?
Do you ship to US, UK & Europe ?
We ship internationally to the U.S., U.K., and major European countries.
The majority of our customers are from the Australia🇦🇺 & U.S. 🇺🇸
Shipping Policy ?
Shipping Policy ?
We offer international shipping to various destinations, including Australia and other overseas locations. Our estimated delivery timeframes are as follows:
- Australia: 5 to 9 business days 🇦🇺
- US,UK & Other International Destinations: 5 to 9 business days
Please note that shipping times may vary depending on customs processing and local courier services. Expedited shipping options may be available at checkout.
Are all your brands Australian ?
Are all your brands Australian ?
Yes, Glad you asked. At OzGirl all the brands you scroll through are local Australian fashion brands or Australian Name Brands. We are proud to say, OzGirl is the haven for all local Australian women's fashion.
Please Note: Even though most of our Brands are Australian the product sources can be varied between local and overseas locations Eg: US, China, NZ etc.
What payment methods do you accept ?
What payment methods do you accept ?
We accept a variety of payment methods to make your shopping experience convenient. You can pay securely using major credit cards such as Visa, MasterCard, and American Express. Additionally, we offer alternative payment options such as PayPal and Apple Pay for added flexibility at checkout. We also provide BNPL services like Afterpay.
What is your return/exchange policy?
What is your return/exchange policy?
We want you to be completely satisfied with your purchase. Our return and exchange policy allows you to return or exchange unworn items within a 30 Days for a full refund or store credit.
Please note Refunds are processed excluding the Shipping Fee on the order.
How do I care for my garments to ensure they last?
How do I care for my garments to ensure they last?
Each garment comes with care instructions to help you maintain its quality and longevity. We recommend following these guidelines to ensure your clothing stays looking its best wash after wash.
Didn't find what you're looking for ?
Didn't find what you're looking for ?
No worries.. If you didn't find what you're looking for... please don't hesitate to contact us at support@theozgirl.com.au